301 Soft Skills for Service-based Volunteers

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Course Description

This course will highlight the importance of client centricity in a service-based engagement.  Learners will also be made aware of the reality of client relationship challenges and how to manage them.  Participants will gain some tips on service excellence to enhance client experiences.

 

Learning Outcome:

Upon successful completion of the course, the learner will be able to :

  • Understand the concept of client service
  • Learn people engagement skills for service
  • Gain confidence in delivering service excellence

Duration: 3.5 hours

Learning Mode: Classroom / Workshop

Course Content

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