Learners will be able to identify the key engagement components such as communications, listening and feedback to effectively engage the public. By going through the different scenarios faced by Smart Nation Ambassadors during their volunteering experiences in this course, learners will be able to understand how to apply the skills in different scenarios to engage the citizens effectively.
Upon successful completion of the course, the learner will be able to :
- Understand key elements of effective engagement
- Learn the engagement skills for public engagement
- Apply the guidelines to effectively engage the public