Course Description We find ourselves handling awkward situations from time to time when we serve the public. Learners will be able to identify triggers of such situations, explore the range of strategies and tools to handle awkward situations. Learners will also appreciate the need to practice self- care to regain balance after encountering awkward situations. …
302 Handling Awkward Situations when Serving as a Volunteer Read More »
Course Description This course is designed for volunteers who are nominated to be our Smart Nation Advocates. To equip volunteers for the role, skillsets for effective presentation to talk on Smart Nation, media interaction, body language, and ways to share about Smart Nation for media coverage will be provided in both lecture and practical mode …
Course Description This course is designed to help volunteers manage inevitable interpersonal conflicts among volunteers, through recognizing triggers and its possible causes and effects. It equips learners with the Conflict Response Matrix and the Conflict Management Process for conflict management in volunteerism. Volunteer would explore what Hot Buttons are and how recognizing such triggers could …
402 Managing Interpersonal Conflicts in Volunteerism Read More »
Course Description This course is intended to provide learners with an understanding on ways they can lead the team to volunteer effectively by understanding the team’s strengths. Learning Outcome: Upon successful completion of the course, the learner will be able to : Identify what is needed for a volunteer team to succeed Define strengths …
Course Description This course will highlight the importance of client centricity in a service-based engagement. Learners will also be made aware of the reality of client relationship challenges and how to manage them. Participants will gain some tips on service excellence to enhance client experiences. Learning Outcome: Upon successful completion of the course, the …
Course Description Learners will be able to identify the key engagement components such as communications, listening and feedback to effectively engage the public. By going through the different scenarios faced by Smart Nation Ambassadors during their volunteering experiences in this course, learners will be able to understand how to apply the skills in different scenarios …
Course Description Find out some of the useful digital Government applications that Smart Nation Ambassadors engage the public on, so that they can improve their daily conveniences. Learning Outcome: Upon successful completion of the course, the learner will be able to: To be able to name the Government Applications To be able to share …
Course Description Ever wondered how to volunteer effectively so that you could create a positive impact on yourself and others? Find out the essential attributes and skillsets needed to be an effective volunteer and ways to overcome possible challenges faced when engaging the community. Learning Outcome: Upon successful completion of the course, the learner will …
Course Description Learners will gain a better understanding of the importance of citizen engagement and how one can play a part as a Smart Nation Ambassador to engage citizens on raising awareness on the benefits of using technology and co-create with citizens on digital government services and products. Learning Outcome: Upon successful completion of …
Course Description Learners will gain a better understanding of Singapore’s digitalization journey, and reasons for embarking on Smart Nation. Learners will also find out the strategic Smart Nation projects that have benefitted businesses and citizens. Learning Outcome: Upon successful completion of the course, the learner will be able to : Define what Smart Nation is …
